Issues during delivery - Extra distance & Return item to Pick Up

We understand issues can happen during a job and you may be required to travel further. Our community has ways to ensure that we support you.

There may be situations where you:

1. Have to wait for the receiver or posters due to delay on their end.

2. Unable to drop off the delivery item at the drop-off location due to the following reasons:-

• Delivery address is wrong
• Wrong item given by Poster 
• Recipient not replying to call and message 
• Recipient asked to deliver at different time
• Item is damaged and had to be returned 
• Delivery is cancelled 

3. (Buy& Send -“Let GoGetter Decide”) Go to an alternative location to buy the item.           

You are required to perform the following steps when you encounter such situation:-

How is the compensation calculated?

1. If GoGetter is on the way to drop off, compensation is based on distance between original pick up and the new drop off location (A-B’). No compensation is provided if the change has resulted in a shorter distance.
2.  If the GoGetter has already reached the original drop-off location, compensation is based on the distance from the original drop-off to the new one (B-B’).
3. When the GoGetter is required to return the item, compensation is based on the distance of the last location in the job back to the pick up location (B-A).
4. If there are multiple locations in the same job that has a failed delivery, compensation is based on the distance of the last location in the job back to the pick up location (D-A).
5. No incentives are provided for the compensation. 
6. No compensation is given when the GoGetter is on the way to pick up and the pick up has changed. The poster should be requested to update the location in the app and the new job fee will be updated automatically.