What do I do with the delivery item if Poster/ Receiver is not at the drop off location?

There may be situations where you:

1. Have to wait for the receiver or posters due to delay on their end.

2. Unable to drop off the delivery item at the drop-off location due to the following reasons:-

The receiver is not contactable
No alternative receiver as the location is isolated
No willing alternative receiver (i.e. security guard/ receptionist refuses to receive on behalf)
The receiver refused to accept due to a "No gift policy"
Address is wrong

You are required to perform the following steps when you encounter such situation:-

What happens	Time waited	Actions
If the Poster/ Receiver is late	15 mins	No actions taken
	>15 mins	Report the job via the app and select "I want compensation for delay at the location after waited for 15 mins”
	No show *the poster/receiver is not at the drop-off location	Contact the Poster for the next course of action: A.If there is a change of address, and you are agreeable to deliver to the new address, proceed with the new address then report the job via the app and select "I want compensation for extra distance travelled. B.If the item is required to be returned to the pick up location, update the status of the job by selecting "Unable to Deliver". After returning the item, report the job via the app and select "I want compensation for returning the item to pick up."

Actions