Proof of Pickup & Proof of Delivery feature update

Effective 14 October 2021, all Dispatch jobs will require a Proof of Pickup & Proof of Delivery in order for you to mark the Pickup & Dropoff tasks as "Completed" ✅

Why is this feature important to me? 

• The images uploaded in the Pickup & Dropoff tasks will be used as evidence to support and protect you in the event of a dispute. 💪
• Posters are now required to include Receiver's details (Name & Phone Number) when posting a job. This will help you complete your job faster & more efficiently, and reduces back & forth communication with the Poster to get the Receiver's information. 

What is the Proof of Pick Up & Delivery feature?

• At pick up & drop off, you will be required to upload image(s) to show the correct items have been picked up & delivered in good condition. 👍  

How it works: Video tutorial 

How does Proof of Pickup work?

Step 1: Upload a photo by clicking on the 📷 . You will have the option to select image(s) from your Gallery or directly from your camera. 

Step 2: Once the image(s) have been successfully uploaded, you can now mark Task A as "Completed". ✅

How does Proof of Delivery work? (For intended receiver)

Step 1: For delivery location(s), you must check if the person receiving the item is the intended receiver. If it is the same person, click on "Yes".

Step 2: Upload a photo of the delivery by clicking on the 📷 . You will have the option to select image(s) from your Gallery or directly from your camera. 

Step 3: Once the image(s) have been successfully uploaded, you can now mark the task as "Completed". ✅

How does Proof of Delivery work? (For alternative receiver)

Step 1: For delivery location(s), you must check if the person receiving the item is the intended receiver. If the person is an alternative receiver e.g. security guard or colleague, click on "No".

Step 2: You will be asked to fill in the alternative receiver's phone number OR relationship (if you are unable to get their phone number.) 

Step 3: Upload a photo of the delivery by clicking on the 📷 . You will have the option to select image(s) from your Gallery or directly from your camera. 

Step 3: Once the image(s) have been successfully uploaded, you can now mark the task as "Completed". ✅

Frequently Asked Questions

1. Do I need to upload proof of pickup and delivery for every job?

• Yes, this is mandatory for all GoGetters doing dispatch jobs.

2. I forgot to take a picture at Pickup/Dropoff and I have left the location. What should I do? 

• We understand that sometimes you may overlook this requirement or the situation does not permit taking a photo (e.g. heavy rain during delivery).
• For these instances, you may upload the same photo for pick up/drop off if you only have a photo for either of the task.
• Kindly note that should there be any issue with the job, GoGet will not be able to protect you without photo evidence. Any cost in relation to damages or loss of the item shall be borne by you.

3. I'm unable to upload a photo due to poor internet connection, what should I do? 

• Take a photo using your phone's camera and save it to your phone.
• Upload photo(s) and complete the task once your connection is stable. 

4. The delivery was a contactless delivery and I did not meet the receiver, how do I fill in the Proof of Delivery? 

• You can take an image of item(s) with a landmark in the background (i.e. unit number, lobby table, guardhouse, street signboard).
• Do ensure that you have contacted the receiver to inform of the delivery ahead of time. 

5. I have marked the Pickup/Dropoff task as "Completed" ✅  , can I still upload more images? 

• No, you will not be able to upload more images once you have marked the task as "Completed" ✅  . If the Poster has requested additional images, you may send them via in-app message. 

6. How do I know what images are acceptable as Proof of Pickup & Proof of Delivery? 

For Proof of Pickup:-

• Click on the (i) icon and you will be shown sample images and guidelines on the type of photos that are acceptable for Proof of Pickup. 

For Proof of Delivery:-

• Click on the (i) icon and you will be shown sample images and guidelines on the type of photos that are acceptable for Proof of Delivery.