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I started the job but job is cancelled now, and I want to seek compensation.

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GoGet Support
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We are sorry to hear that you may have had a job that you started but was cancelled half way. We understand this must be frustrating when you already committed and spent time and effort but the job did not complete.

This is definitely not the experience that we aim to create in our community when you help someone out. Therefore we apologies if there was any inconvenience that was caused. We want to make sure every GoGetter has a good experience and that the community is safe and fun!

Our community has ways to ensure that we support you in genuine issues or disputes. We understand that no compensation can make up for some inconveniences caused, however, our support team can help you seek some compensation if you have any of the following Issues:

  1. Job started

    • When the GoGetter in on the way to pick up:​ RM 3 cancellation fee

    • When GoGetter reached the pick up location (if job fee is more than RM8)​: RM 8 cancellation fee

    • When GoGetter reached the pick up location (if job fee is RM8 or less)​: RM 5 cancellation fee  (if job fee is RM8 or below)

    • (Food & Shopping job only) RM 12 compensation fee from Poster if Poster is not satisfied with the alternative location when GoGetter arrived.

  2. (Food & Shopping job only) I have reached the pick up/drop off location

  • Return item to pick up/ drop off location/new location/store*: Compensation rate based on distance of drop off location back to pick up/new location/store.

    Pick up:
    Total compensation: 50% original fee + extra distance travelled

    *For Food & Shopping jobs with “let GoGetter decide” Total compensation = 50% of original fee + RM5

    Drop off
    Total compensation: 100% original fee + extra distance travelled

    *For Food & Shopping jobs with “let GoGetter decide” Total compensation = 100% of original fee + RM5

  • If goods sold are not refundable.
    GoGetters to send the item to GoGet office within 24 hours or the next working day.

    Pick up
    Total compensation = 50% of the original fee + full refund of item(s) 

    Drop off
    Total compensation = 100% of the original fee + full refund of item(s)

  • Goods not sent to GoGet office/GoGetter keeps the goods.
          Pick up
          Total compensation = 50% of original fee ONLY

          Drop off
          Total compensation = 100% of original fee ONLY
 

How do I know if I qualify for compensation?

  1. Applies to all job types except Helper Jobs (excluding flyering job, bank-in cheque job)

    and “Shop is closed/item sold out” reason.

  2. GoGetter must wait for a minimum of 15 minutes for the poster to respond or start

    seeking for compensation.

  3. GoGetter must have in app messages and call logs to proof that Poster requested the job to be cancelled after a job is started.

  4. Photo evidence (with time stamp) to prove that you have picked up the item (when

    applicable).

  5. If the compensation policy is followed as per our community standards: https://gogetmy.zendesk.com/hc/en-us/articles/360036608813-Compensation-Policy-for-GoGetters
  6. For Food & Shopping jobs, in order to receive a full refund of the items if goods sold are not refundable, you must have a hardcopy receipt.

Click here to learn more about how to report a job. 

 

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