22 April 2021 - GoGetter Online Community Event Highlights

Thank you GoGetters for joining us at the FIRST GoGetter Community Event of 2021. For those who have missed it, no worries!

Catch the recap here & don't forget to redeem your freebies, courtesy of generous Posters : Storehub Beep, Tedboy Bakery & Cake Together! 

CLICK IMAGE TO WATCH RECAP: 

1. GoGet Community - 1 year on

• Our values are our promise to the community, even in the face of uncertainty:-
  • G - To be committed to do GOOD in the community 
  • O - To OPTIMIZE through feedback, listen & to create the best platform for you
  • G - To be GROUNDED in the community as we believe in the power of the community
  • E - To ensure an inclusive environment for EVERYONE
  • T - To be a TRUSTED partner to help you solve your problems

• GoGetter's helping companies ride the digital wave 
  • Lazada warehouse picker & packer (Increase of online shopping & e-commerce trend)
  • Lazada e-wallet demo (Increased use of cashless payment)
  • SOCAR 2U Car delivery (On-demand rental of cars) 
  • Petronas Helper (E-commerce fulfillment) 

2. Take control of your finances 

• Guest speaker sharing: Partnership between PIDM, UNCDF, POD & GoGet
• GoGetter Guest sharing: Why you should be a Finance Pro!

3. You ask, we answer 

Question 1: How do I ensure I get paid as a GoGetter?

GoGet will protect you as long as you follow the SOP, as the SOP is in place to make sure that you have a smooth job experience on the platform

• Shopping jobs maximum cost of goods is RM1,000
  • You have the right to not proceed if the job requires cost of goods of more than RM1,000.
  • Report the job & cancel with cancellation reason "Poster changed the job details".
• Compulsory to attach soft copy receipt in the app for purchases > RM100.
  • This is important as proof of purchase in the event of a dispute.
  • Do hand over the hard copy receipt to the Poster/receiver upon delivery.
  • Take a picture upon delivery as proof of successful delivery.
• GoGet is working on better KYC (know your customer) initiatives to enhance the safety of the platform. It's currently in progress, and will be rolled out in stages.

Question 2: How do I get compensation for cancelled jobs? 

• Why a compensation policy?
  • To ensure GoGetters can be compensated fairly due to unforeseen circumstances related to jobs.
• When can you get compensation? (partial list)
  • Travelled extra distance 
  • Spent extra time on a job
  • Job cancelled when GoGetter is on the way 
• How to get compensation? 
  • Report the job within 48 hours of the job
  • Select the correct report reason 
  • Provide additional supporting evidence (e.g call logs, messages, photos) via attachment in auto-reply email 

For more information: Refer here.

Question 3: Why is the app so slow?

• Due to MCO, there are more jobs on the platform which caused a heavier load on the servers
• GoGet has upgraded the servers to ensure that it can handle the load 
• We appreciate your kind patience in regard to this matter & apologize for any inconvenience caused. 

Question 4: Why are jobs posted on multiple platforms?

GoGet has integrated with food platforms so the journey from the time the customer places the order till the creation of the order (job) on the delivery platform is automated. 

• Why do cancellations happen?
  • Customer cancel order
  • Other delivery platforms match the job faster
  • Merchant self deliver 

• Earning opportunities: Top Storehub Beep GoGetter statistics  
  • > 1,300 jobs completed (in 9 months)
  • ~ RM20,000 earned (in 9 months) 

4. Earn more on GoGet this Hari Raya & Mother's Day

• Food Delivery jobs 
  • Be a Food Delivery expert & get a new badge
• Flower Delivery jobs 
  • 8-9 May (Weekend)
  • Popular merchants: Bloomthis & HappyBunch 
  • Be a Flower Delivery expert & get a new badge

5. Freebies for you courtesy of generous Posters

• Celebrate Raya with Beepit (Refer to PDF attachment for voucher codes & redemption instructions)
  • Limited to the first 500 redemptions
  • Valid in Klang Valley, Penang & JB 

• Tedboy F&B Voucher
  • Get RM10 F&B Voucher
  • Limited to the first 20 GoGetters only
  • Valid in Klang Valley only 

How to collect the voucher? 

• • Claim a TEDBOY JOB (Poster name: CK/Wafi/Tommy (Tedboy) - starting from Friday 23 April 2021
  • Show your GoGet job to the PIC at pick up to redeem your voucher. 
  • Each GoGetter can only redeem 1 voucher 

• Cake Together
  • 10% off any purchase on Cake Together
  • Use code "GOGETTERS2021"
  • Valid in Klang Valley, Penang & JB