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  3. Issue Resolution

Issue Resolution

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  • [Malaysia Floods] Job issue resolution FAQ
  • Compensation Policy for GoGetters
  • Why am I unable to find and claim jobs?
  • I started the job but job is cancelled now, and I want to seek compensation.
  • I travelled extra distance and want to seek compensation.
  • I had to wait longer at the pick up/drop off and want to seek compensation.
  • I am blocked from seeing jobs, what should I do?
  • There is no job under "Find jobs", what should I do?
  • I have claimed the job but the Poster changed the job descriptions. What should I do?
  • My Poster cancelled the job after I claim the job
  • Help! What do I do when my phone is damaged or out of battery when I am on a job?
  • What should I do when my vehicle breaks down when I'm on a job?
  • The item is damaged, what should I do?
  • What happens if the Poster/ Receiver is late or not at the drop off location?
  • What do I do with the delivery item if Poster/ Receiver is not at the drop off location?
  • What do I do if the Poster/ Recipient is not responsive?
  • Must I always have small change for the Poster upon payment?
  • I do not receive payment from Poster, what should I do?
  • What happens if I get an unfair review and rating?
  • FAQ for drive-thru shopping jobs
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