Premium Delivery Terms and Conditions

What is Premium Delivery?

On-demand delivery for your most important items with premium values to give you the best experience on timeliness, reliability, and peace of mind.

• Have the ability to arrange up to 4 locations in one job. 
• In the event no GoGetter is found by the delivery time of the job, you will receive a RM5 promo code. 
• In the event the GoGetter* is late for delivery by more than 30 mins from the final delivery end time, you will receive a RM5 promo code. If the job is posted and accepted by the favourite GoGetter, this is not applicable.

GoGet has the right to revert the promo code issues if there is

• an act of God
• flooding/ thunderstorm or bad weather conditions
• any uncontrollable factors e.g. road closure by government or government limiting movement
• job posting issues e.g. wrong address provided or the receiver is not available to receive
• GoGetter got into an accident during the journey

*not applicable for favourite GoGetter

When do I get a RM5 promo code if no one accepts my job? 

You will receive your RM5 promo code if no one accepts your job by the final delivery end time.

Example:

• In the example above, if there is no GoGetter by 11.27AM (the delivery time of the job), you will receive a RM5 promo code. 
• If you cancel the job before 11.27AM, no promo code will be given. 
• You can receive a maximum of 2 promo codes in 30 days.
• Your promo code will expire in 30 days from the date of issue. 
• You can redeem your promo code by clicking on “Rewards” upon posting up a new job. 
• This promo code is limited to all GoGet service except GoGetRecruit. 

When do I get a RM5 promo code when the delivery is late? 

You will receive your RM5 promo code for the late delivery when the delivery is late by 30 mins from the final delivery end time. 

Example:

• In the example above, if GoGetter delivered the item to the last location after 4.51pm (more than 30 mins from the final delivery end time), you will receive a RM5 promo code. 
• Late delivery is determined by the last delivery location. 
• If there is a more than 15 minutes delay/waiting time at the any locations, this will be voided. (i.e. If GoGetter has to wait more than 15 minutes due to a delay at the pick up or drop off, this can be caused by item is not ready, shop is not open yet, person is not reachable etc) 
• You can receive a maximum of 2 promo codes in 30 days.
• Your promo code will expire in 30 days from the date of issue. 
• You can redeem your promo code by clicking on “Rewards” upon posting up a new job. 
• This promo code is limited to all GoGet service except GoGetRecruit.

Access

Premium Delivery is available for Business Account holders and any GoGet users with GoGet credits:

• Any delivery before next day 10am must be created by 10pm the night before. 
• Any delivery before next day 10am that is created between 7 to 10pm the night before are applicable to surcharge.
• First drop off location from the pick up location is expected to be delivered within the time calculated in the app according to real time traffic and travel required for that job. Please refer below to the Time of Deliver section for conditions that may cause delays.
  *Premium delivery are available in Klang Valley, Penang and Johor Bahru only.
  

Requirement

The premium delivery is only available for jobs meeting these requirements:-

1. Dispatch (pick-up and drop-off only) - No other tasks such as shopping during a job is allowed 
2. Pick-up and drop-off locations are within the same city e.g. Pick up in Klang Valley must have drop off locations in Klang Valley
3. Can be carried out by cars or motorcycles from 8am to 9pm, including public holidays.
4. Every pick-up and drop-off location is clearly provided and input as ONE task each. Clarity of address entails full address details with unit number, street full name, neighborhood, and postcode.
5. Drop-off location is limited to 4 different locations in 1 job posting.
6. Must specify additional requirements/information when posting a job by completing the relevant fields in the App. Related fields are:-
   1. Parking requirement
   2. Vehicle required
   3. Number of items
   4. Size of item
   5. Recipient's phone number
7. Item(s) must be able to fit into GoGetter's vehicle. GoGetters are require to keep a clear view to the rear by not packing above the line of the window of their car. 
   • Vehicle capacity:
     • Car: Max 150cm x 50cm x 50cm, total 100kg weight
     • Bike: Max 33cm x 32cm x 33cm, total 10kg weight
8. Bike with a delivery bag has an average capacity of (H)33cm x (W)32cm x (L)33cm. Any item that is larger than the above dimension are not allowed. 
9. If the whole load of delivery is above 15kg, merchant is required to provide assistance to loading the items for a single GoGetter (E.g. provide trolley, or loading area)

Premium delivery does not cover the following type of jobs:-

1. Jobs other than dispatch - requires more than just pick-up and drop-off (e.g. purchasing item, collecting cash on behalf, banking tasks, queue at counter, wait in line).
2. Job that requires additional equipment/tools (e.g. trolley, cooler bag, insulated bag)
3. Jobs that require more than 15 mins of loading and unloading of items 
4. Jobs that require setting up of items or displaying items when delivered
5. Job that requires GoGetter with specific attire (e.g. must wear black formal suits, covered shoes)
6. Job that requires specific vehicle (e.g. must be Myvi, SUV)
7. Posting job that mismatch the details (e.g. item is defined as parcels (1-2 items) but wrote in the notes as "10 tables", delivery to Menara ABC required GoGetter to send the item to level 11 but delivery location was not mark as "parking required")  

Availability of Services

The availability of Premium Delivery is subjected to the factors below: 

1. Acts of God
2. Delay caused by third party and or merchant at pick up or at drop off
3. Closure of road
4. Delays caused by thunderstorm and weather conditions

GoGet reserves the right to dynamically limit and control the availability of the the Premium Delivery to provide the best experience possible to all users. 

Time of Delivery

GoGetter will make every effort to deliver within the time stated, however, the ability to meet stated delivery time is subject to conditions outside of GoGetters and GoGet's control (e.g. weather and traffic conditions). Traffic congestion and natural phenomenon such as heavy downpour, flooding and thunderstorm might cause delay in delivery.

In the event of being unable to secure a GoGetter when pick up time is approaching, the delivery window will be extended up to an extra 30 minutes or more from the initial delivery time in order to provide Premium Delivery. 

Responsibility & Additional Charges

GoGet reserves the right to impose additional charges (rates are based on RM15 per hour and based on a pro-rate basis) OR deny the Premium Delivery service under the following circumstances:-

1. Actual job description is different from the job posting either due to wrong input of details (e.g. delivery address, size/quantity of item) or unforeseen changes subsequent to job being assigned to a GoGetter. It is your responsibility to post a job with accurate information.
2. If you or your recipient is not contactable and/or fail to accept the delivery at the time they are ready for delivery (within 15 minutes upon arrival of GoGetter), or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, or authorizations.
3. Delays during pick-up and/or drop-off above 15 minutes from the stated job pick-up and/or drop-off time not caused by GoGetter. (i.e. If GoGetter has to wait more than 15 minutes due to a delay at the pick up or drop off, this can be caused by item is not ready, shop is not open yet, person is not reachable etc) 
4. Last-minute cancellation AFTER job has been claimed by a GoGetter

• A cancellation fee of 15% of the original GoGet Fee will be charged if a job is cancelled less than 3 hours prior to job start time.
• A cancellation fee of 30% will be charged for last minute job cancellation (less than 1 hour prior to job start time).
• You must ensure that at the time of pick-up, adequate arrangements, including access where necessary, are in place for the safe delivery of the goods. We cannot be held liable for any damage, cost or expense incurred to the goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.

5. GoGet reserves the right to deny the Premium Delivery to users who received rating of 2 stars or below for more than 3 times.
6. In the event of a re-delivery is required when it is not caused by GoGetter, please refer here for additional info related to extra charges. GoGetter will make every effort to deliver within re-delivery time requested, however, the ability to meet the request is subject to their availability.
7. In the event where GoGetter is required to do any task that is not listed in the job, GoGetter has the right to reject the additional task. For instance, loading and unloading time takes more than 15 minutes, and returning item(s) to pick up point that is not listed in the job. If GoGetter agrees to perform the task, additional charges will be imposed based on extra charges listed here.
8. Any issues or dispute with the job must be reported within 24 hours upon delivery completion time. Please refer to here more information. 
9. Report must be submitted via the app or website. Please refer to here for more information. Failure to do so will affect the ability of our support team to assist you. 

Insurance Policy

We protect Goods in Transit for all dispatch jobs posted on GoGet Platform. The policy covers up to RM100(non-GoGet Business Account user) or RM400(GoGet Business Account user) maximum per delivery and upon filing of insurance. For more details on insurance and claim info, please refer to here. 

You may click on "Report" in the GoGet platform and file your case there. You are required to report the incident within 24 hours. A GoGet support team will be in contact to further discuss the necessary details and information for the case. Please refer to here more information.

Eternal Meteor Sdn Bhd (GoGet) does not hold any responsibility for any damages on the items for delivery that is scheduled to be carried out between 5pm to 8am due to the absence of operational support from Poster, no location to return the item, provision of invalid addresses and other unforeseen circumstances.

Liability

GoGet shall not be held liable for any failure or delay in performing Services or delivering Goods where such failure arises as a result of any act or omission, which is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.

Promo Code Policy

All promo codes issued for premium delivery jobs

• are non-transferable to credit or cash forms. 
• are not stackable with other promo codes.
• are only applicable for premium delivery jobs.

GoGet reserves the right to alter these Terms and Conditions at any time in its absolute discretion.