Definitions
Request_at Time: The timestamp of a request that is sent to the GoGet system
Start_at Time: The time that is given from your system to start the job (Important Note: This may be overwritten/changed based on the following terms. The new time will be called “pick up time” in this document)
Pick Up Time: The final expected time for GoGetter to pick up the item from pick up location and item must be ready for pick up.
Delivery Time: The expected time for GoGetter to deliver the item
*All timestamps are rounded up by 1 minute (e.g. If you are posting at 10:59.01AM, time is rounded up to 11:00AM)
Access - Premium Delivery Job
- Premium Delivery is applicable when API job is submitted with “Premium TRUE”. This is defaulted as TRUE.
- “On-demand” Delivery:
- To create:
- Do not put a start_at time: start_at time will default the pick up time to request time. Item will be pick up within a pick up window of 20 minutes from request time.
- OR Send a start_at time that is less than 20 mins from request time
- Start time will follow the value set by the user
- Pick up range will end at 20 mins from the time set by user
- Delivery SLA follows travel time of the route. SLA changes according to the distance and real time traffic.
- Maximum number of deliveries in a job: 4 (e.g. Pick up, Drop off 1, Drop off 4)
- To create:
- "Scheduled” Delivery:
- Pick up time is at least 20 mins from the request time.
- Delivery SLA follows travel time of the route. SLA changes according to the distance and real time traffic.
- Flexible Delivery
- To create: Start_at time must be before or at 11AM and more than 30 minutes from request time. System will set the pick up time from start_at time to 1pm on the same day.
- If you send a specific start time, e.g. To start at 10am, the job will be created with a pick up time range of 10am to 1pm. You cannot send a start_at time that is outside the range of 8am to 11am. If the required start_at time is less than 30 minutes from request time, we will set the pick up time to be half an hour from request time to 1pm.
- If no specific start time is given to us, we will set the pick up time to be half an hour from request time. E.g. Time request is 9am, no start_at time is given, and job will be created with a pick up time range of 9.30am to 1pm.
- Delivery time is 1 hour after earliest pick up time with a delivery window till 5pm.
- Maximum number of deliveries: 4 (e.g. Pick up, Drop off 1 to 4)
- Same day delivery must be submitted by 10.29am.
- To create: Start_at time must be before or at 11AM and more than 30 minutes from request time. System will set the pick up time from start_at time to 1pm on the same day.
- Any scheduled delivery that required a pick up between next day 8am to 10am must be created by 10pm day before. Any scheduled delivery that required a pick up between next day 8am to 10am must be created by 10pm day before. If the job is created after 10pm, we will add a delivery window of 90 minutes from the start_at time requested. Example, at 10.30 today, you needed a delivery to be picked up at 9am tomorrow, the job will be automatically rescheduled to pick up within 15 minutes up to 1 hour 30 minutes from the request time start_at time.
- Merchant must have sufficient GoGet credits to create job via API. If insufficient GoGet credits, API job cannot be created.
Access - Standard Dispatch
- Standard Dispatch is defined as non premium delivery.
- Before job creation, you can check the price of the job by using the fee_checker route, please refer to API documentation for more info. The fee is calculated based on the following:
- Distance of the job, pick up time, delivery time, type of vehicle, bulky
- Set premium as TRUE under fee, and our system will suggest a premium delivery price to you.
- Set premium as FALSE, and our system will suggest a standard dispatch price to you.
- The fee calculator is following GoGet dynamic pricing system, the price calculator is an estimate suggested amount. If you would like to get the most accurate price of the job as per suggested, please submit within 5 minutes upon checking the price.
- The minimum fee is RM12 per job or 0.72/km for bike, is 0.9/km for car (must be rounded up to the nearest integer), whichever is higher.
- To create a standard dispatch job: Set premium to FALSE and you will create a standard dispatch job.
- Pick up time is set as start_at time and must be more than request time. You are not allow to set a pick up window.
- Delivery SLA follows travel time of the route. SLA changes according to the distance and real time traffic.
- Maximum number of deliveries: 11 (e.g. Pick up, Drop off 1 to 11).
- You can submit a standard dispatch job anytime of the day.
Requirement
Premium Delivery is only available for jobs meeting these requirements:-
- Dispatch (pick-up and drop-off only)
- Pick-up and drop-off location is within our Klang Valley coverage. You may check the location here.
- Jobs to be started daily between, 8am to 9pm. There is a time check route that has a response if the job can be posted under Premium Delivery.
- Can be carried out by sedan cars, motorcycles and bike with delivery bags.
- Premium Delivery is available on National Public Holiday and Federal Territory Holiday.
- Merchant is required to ensure the item is ready to be picked up as per requested time. Item must be ready to be picked up at the earliest time if this is a flexible delivery job. Additional charges applied if there is any delay, please refer to “Responsibility & Additional Charges”.
Format
GoGet.my is simply a marketplace and we cannot guarantee 100% claims on every post. The following format is advisable to be practiced to ensure a good match rate:-
- Every pick-up and drop-off location is clearly provided and input as ONE task each. Clarity of address entails full address details with unit number, street full name, neighborhood, and postcode.
- Merchant are allowed to specify additional requirements/information when posting a job by completing the relevant fields in the API. Related fields are:-
- Bulky
- Recipient Name
- Recipient Phone Number
- Vehicle required: If vehicle is not specified, it will default as car)
- Required Electronic Delivery Order (EDO)
- Merchant are allowed to add in the additional notes and pick up instructions.
- Item must be able to fit into GoGetter's vehicle. GoGetters are required to keep a clear view to the rear by not packing above the line of the window of their car.
- Merchant are allowed to route the delivery, set the order of the stops accordingly. GoGet will create the job based on merchant’s input. Merchant has the option to let GoGet route the job. You are allowed to all types of delivery job. Please refer to the API documentations for more detail.
- Any load that is more than 10kg per route must be tagged as “bulky”.
- For more information related to pricing, please check here.
- Parking cost is an additional cost added to the job to ensure if the location would incurred extra cost to GoGetter. This value is default to TRUE, you can set it as FALSE.
- The following features are temporarily not available for current built, however please reach out to us if you require the following feature:
- Attach photo(s) in the job
- If you would like to arrange for a delivery outside premium delivery service hour (start time is 8am to 9pm) you may:
- Created a standard dispatch job.
- Alternatively, if you would like to create a Premium Delivery job without a start_at time, you may set “FALLBACK” as true upon creating the API job, this will auto-schedule a Premium Delivery with pick up time at the coming 10am (non-Public Holiday).
Feature and Job interactions
- SMS Notifications:
- If Recipient Name and Recipient Phone Number is provided, a SMS notification will be sent to recipient regarding incoming delivery from GoGet.
- Recipient Phone Number must be submitted in the format without country code, eg. “0122567778”.
- If the GoGetter pick up the item 30 minutes after the pick up window, we will not send the SMS to the receiver.
- Content of the sms: Hi #{task.recipient_name}! Your delivery is on its way. Powered by GoGet. Click here http://bit.ly/welcometogogetmy for fast and reliable dispatch.
- Electronic Delivery Order: This will allow merchant to request the GoGetter to take down the details of the recipient directly into the app upon completing the delivery. Merchant can access the EDO details via GoGet dashboard.
- Tracking ID and tracking URL: You are able to share the GPS live location with your receiver. They can either track it with a link shared by you, or key in the tracking_id at GoGet.my home page to track their order.
- GoGet Business Dashboard: Merchant has the ability to access GoGet Business Dashboard at www.goget.my. Merchant can monitor job status, track GoGetter live location if the delivery is in progress, search job details, download job report, top up credit, request tax invoice, update company details at the business dashboard.
- Edit job: Merchant are not allowed to edit job via API. Merchant can log in to GoGet Business Dashboard to edit the job. Please note that edit job will overwrite the API price, rules and terms. This job will now be treated as a non-API job.
- Cancel job: Merchant are allowed to cancel job via API at anytime of the job
- Cancellation of GoGetter:
- GoGetter are allowed to cancel the job before they picked up the item. If a GoGetter cancel job before they picked up the item, GoGet system will automatically look for a replacement to continue the job.
- If the GoGetter cancel the job after the pick up window, GoGet system will look up a replacement for this job with the updated timing as below:
- Replacement GoGetter will pick up the item between now to 20 minutes from the time of cancellation of previous GoGetter
- Schedule and on demand delivery time will be adjusted accordingly with real time traffic.
- Flexible delivery time will not be adjusted.
- You may log in to GoGet dashboard to check the updated timing.
- Example: Pick up time is 10am to 10.20am, delivery time is between 10.50am to 11.10am. GoGetter cancelled the job at 11.00am, the new pick up time is 11.00am to 11.20am, with new delivery time as 11.50am to 12.10pm.
- GoGetter must submit their cancellation reason in GoGet system upon cancelling a job. Different cancellation reason will affect a job status.
- Before pick up window: GoGetter will contact the merchant. If the shop was closed or merchant do not need the job anymore, the job will be cancelled automatically in the system. Otherwise the job remains open.
- After pick up window: If merchant is not responsive, changed job details, item not ready, shop was closed or merchant do not need the job anymore, the job will be cancelled automatically in the system. Otherwise the job remains open.
- Issues reporting: All issues must be reported within 24 hours of the incident. Please log in to GoGet Business Dashboard to report the job.
- Receipt/Tax Invoice: Merchant will receive a receipt/tax invoice via email when a job is completed. Merchant has the option to retrieve this from GoGet Business Dashboard.
- Messaging: You can send a message to your GoGetter at your GoGet Business Dashboard.
- Public Holiday checker: You can check whether is the selected date for delivery a public holiday
- GoGet Delivery fee checker: You can get an estimation of the GoGet fee of your dispatch job.
- Weekday fallback: You are allowed to set fall back weekday as TRUE, if an on-demand job comes in during weekend or over your operation hour. The job will be auto-schedule as a premium delivery job with pick up time at the coming 10am on the next available weekday.
- Location coverage checker: By providing an address latitude and longitude, you can check whether is that location covered by our premium delivery service.
- Coverage time checker: By providing a request_at time or a start_at time, we can inform you if you can create a Premium Delivery job at that time as well as time ranges for pickup and dropoff.
- Blast_pool: You can select “Anyone”, “Favourites” or “Teams” GoGetter for this job.
- When you select “Favourites” or “Teams”, you can insert the GoGetter “Poster_referral_code” if you want to select a specific GoGetter for the job. You can get the code from GET/favourite_gogetters. To learn more about favourite GoGetters, check here
- When you select “Teams” GoGetter, you are required to insert a value for gogetter_training_module_id, please refer to GET/teams. To learn more about Teams GoGetter, check here.
Liability
GoGet shall not be held liable for any failure or delay in performing Services or delivering Goods where such failure arises as a result of any act or omission, which is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.
Refund Policy
Credits purchased are strictly non-refundable.
Expiration:
Your credits expire 12 months from your last purchase date.
E.g. If you bought RM100 credits on the 1st of Jan 2018, and bought another RM100 credits on the 2nd of February 2018; your RM200 credits all expire on the 2nd February 2019.
If you have been given credits as compensation, all your credits will be also be extended another 12 months from the date of your compensation.
The expiration date applies to all your previous credit purchases.
Others related documents and terms and conditions:
- Premium Delivery Terms and Conditions
- Compensations Policy, Penalty and Additional Charges
- Insurances Policy for Goods in Transits
- Claim Info and Procedures for Damaged and Missing Goods
- Pricings and details
- GoGet’s terms and conditions
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