My statement is green but I did not receive payment’ on payment cycle day.
- Invalid bank details
Payment blocked for job investigations
- Check if you received in-app notification regarding the payment status being temporarily blocked
- Reasons for job investigations:
- Job issues (e.g. damaged items)
- Job fees require adjustment (e.g incomplete shifts)
- Attendance check by Poster
- Investigations take between 5-7 working days and rest assured payment will be released after.
I do not know which job has issues, what can I do?
- Our Support team will get in touch with you within 1-3 working days from payment cycle day. Please check your WhatsApp and respond promptly so that we can assist you to get your payment released faster.