Why I did not receive payment?

My statement is green but I did not receive payment’ on payment cycle day.
- Invalid bank details
  - Your bank details might be wrong and the payment has failed. You will receive an in-app notification within 3 working days from payment day informing you to update your bank details. Click here for the steps.
  - Once you have updated, you will need to wait till next payment cycle day for the payment.
- Payment blocked for job investigations
  - Check if you received in-app notification regarding the payment status being temporarily blocked
  - Reasons for job investigations:
    1. Job issues (e.g. damaged items)
    2. Job fees require adjustment (e.g incomplete shifts)
    3. Attendance check by Poster
      - Investigations take between 5-7 working days and rest assured payment will be released after.

I do not know which job has issues, what can I do?
- Our Support team will get in touch with you within 1-3 working days from payment cycle day. Please check your WhatsApp and respond promptly so that we can assist you to get your payment released faster.