We understand unforeseen circumstances can happen where recipients are not available when a GoGetter has reached the delivery location, and GoGetter is required to return to the drop off at a different time.
In an effort to provide guidance and clarity to both our Posters/Merchants and GoGetters, GoGet has introduced a Redelivery Policy to ensure GoGetters are compensated fairly.
Redelivery
Posters/Merchants
- In the event of a failed delivery scenario, GoGetters are expected to call both poster/merchant and/or receiver to receive further instructions such as to wait for an alternative receiver in the location or redeliver at a different time.
- For successful redelivery, Poster will be charged RM12.
- If GoGetter has attempted to re-deliver but the items still failed to be delivered and must be returned. Poster/Merchant will be charged for redelivery RM12 + costs for return delivery based on the rates here.
- If there is no confirmation within 15 minutes, GoGetters are advised to return items to pick up.
- GoGetters are expected to re-deliver the goods/item/parcel on the same day.
- If GoGetters request compensation directly from Poster/Merchants, kindly redirect them to report the job to GoGet for further assistance.
- If Poster/Merchants face any issues with the delivery, kindly report the job for further assistance.
- The above policy is only applicable for delivery within the same region in Klang Valley, Johor Bahru, Penang. If cross-region/states, kindly report the job for further investigation.
- *GoGet and GoGetters will not be responsible for the freshness or damages of items that could not be delivered.
Perishable goods policy:
If the goods/item/parcel is perishable, GoGetters are expected to communicate with the Poster and the receiver for further action. Kindly call and respond in-app as proof to the GoGetter to receive confirmation within 15 minutes for the next steps. If there is no response, it is subject to the GoGetter to dispose of the goods/item/parcel. Only if the goods/item/parcel is requested to be returned to the pick up location or redelivered, GoGetters will follow the clauses above. However, GoGet and GoGetters shall not be held responsible for the freshness or condition of the products during return to pick up location or redelivery.
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