Return Policy for Posters

We understand unforeseen circumstances can happen where recipients are not available when a GoGetter has reached the delivery location or for any other reasons, a GoGetter is required to return the item to the pick up location.

In an effort to provide guidance and clarity to both our Posters/Merchants and GoGetters, GoGet has introduced a Return Policy to ensure GoGetters are compensated fairly.

Posters/Merchants

1. In the event of a failed delivery scenario, GoGetters are expected to call both poster/merchant and/or receiver in order to receive further instructions such as to return the item to pick up.
2. GoGetters will update the status of the task as “Unable to deliver” and Poster/Merchant will be charged based on the below rates: 
   
   

   Distance	Rates
   <=20km	Flat rate RM12
   > 20km	RM1/km for bike C RM1.1/km for car

3. GoGetters are expected to return the items on the same day. 
4. Posters/Merchants are to inform a window period for the GoGetters to return to pick-up. 
   • If the pick-up location is closed by the time the fail delivery scenario occurs, kindly request to re-deliver to another location instead.
5. If posters/merchants are unable to receive the goods/item/parcel on the same day, kindly inform the GoGetter via in-app chat.
6. If GoGetters request compensation directly from Poster/Merchants, kindly redirect them to report the job to GoGet for further assistance.
7. If Poster/Merchants face any issues with the delivery, kindly report the job for further assistance. Posters/Merchants may also report the job to dispute any of the automated charges.
8. The above policy is only applicable for delivery within the same region in Klang Valley, Johor Bahru, Penang. If cross-region/states, kindly report the job for further investigation.
   
   *GoGet and GoGetters will not be responsible for freshness or damages of items that could not be delivered or kept overnight.

Perishable goods policy: 

If the goods/item/parcel is perishable, GoGetters are expected to communicate with the Poster and the receiver for further action. Kindly call and respond in-app as proof to the GoGetter to receive confirmation within 15 minutes for the next steps. If there is no response, it is subject to the GoGetter to dispose of the goods/item/parcel. Only if the goods/item/parcel is requested to be returned to the pick up location, GoGetters will follow clauses above. However, GoGet and GoGetters shall not be held responsible for the freshness or condition of the products during return to pick up location or redelivery.