Delivery Cancellation Policy

With effect from March 2024, we are updating our cancellation policy for Dispatch jobs that have been accepted and started by GoGetters. 

 

All cancellations made within 5 minutes of a GoGetter starting the job are free. You will be charged RM5 for cancellations if: 

1. You cancel after 5 minutes of the GoGetter starting the job.
2. The GoGetter has started the job within an hour of the pick up time. 
3. The GoGetter is able to reach your item’s pick up location in a reasonable time based on our location tracking system. 

The GoGetter will receive the full RM5 as compensation for their time and effort spent on the Delivery job. Our compensation structure aims to acknowledge and offset any inconvenience caused by last minute cancellations. 

How will I get charged?

RM5 will be deducted from your job credits. Your credit history will be updated and you will receive an email receipt. 

What if my GoGetter cancels on me? 

You will not be charged a cancellation fee and your GoGetter will receive a Violation on their account for any last minute cancellations. 

 

We hope to continuously improve our cancellation policies to ensure trust and fairness among the community. If you have any questions regarding the cancellation policy or encounter any issues, please contact our Support team for further clarification here

What if my item no longer needs to be delivered after the GoGetter has picked it up?

If your item no longer needs to be delivered to the drop-off location after the GoGetter has already picked it up, the full job fee will still be charged as the Delivery job has already been initiated.

The GoGetter will be required to return the item to the original pick-up location. A return fee will also be charged accordingly based on our Return to Pick Up policy here: Return Policy to Posters.

The return fee will be paid to the GoGetter as compensation for the additional time and effort required to return the item safely to the original location.