Compensation Policy for GoGetters

Claim Info & Procedures for Compensations

At GoGet, all users are required to be respectful and practice transparent communication at all times. Unfortunately, unforeseen circumstances occur from time to time while GoGetters are on the job. As a platform provider, it is our top priority to ensure that you are being compensated fairly due to unforeseen circumstances. 

What can I get compensation for?

• My Poster cancelled the Delivery job after I started it.
• My Poster cancelled the Helper job
• Issues during delivery - Extra distance & Return item to Pick Up
• I had to wait longer at the locations 
  
  

To be eligible to claim compensation, the following conditions must be met:

1. You report within 48 hours or less from the job completed time.

      2.  You provide supporting documentation or evidence such as:

• Proof of return
• Proof of oversized/overweight item
• Proof of Poster acknowledging the issue
• Screenshots of conversations between you and the recipient
• Screenshots of Google Maps or Waze if you travelled an extra distance 
• Screenshots of the clock-in and clock-out time in case of overtime

Reasons Your Compensation Claim May Be Rejected

1. Job was not approved. (* In "Claimed" status)
2. Did not start the job in the app before the job was cancelled. (*Not applicable for Helper job)
3. Insufficient information, supporting documents or evidence: such as failure to provide required evidence such as, proof of return, or no location data captured in GoGet system, which results in accurate decision cannot be made.
4. Report was filed via the GoGet app after 48 hours after the incident.
5. GoGetter filed under the wrong report reason. However, GoGetters are allowed to resubmit the report under the correct reason within 48 hours of the incident. 
6. Acting without acknowledgment from Poster: For example, when GoGetter arrives at the drop-off point, the receiver is not around. Then, GoGetter proceeds to return or deliver to the actual address or new location without seeking acknowledgment from the Poster.
7.  Started the job without clarifications on the job scope.
8. Job reported from External channels: For example, Facebook posts or Messenger, GoGet Helpline will not be accepted as formal report for compensation.
9. The job has existing issues caused by GoGetter violating GoGet's rules: For example, GoGetter requested the receiver  meet at the vehicle and refused to help unload despite the parking option being selected. 
10. Other scenarios are up to GoGet admin’s discretion.