Compensation Policy for GoGetters

Claim Info & Procedures for Compensations

At GoGet, all users are required to be respectful and practice transparent communication at all times. Unfortunately, unforeseen circumstances occur from time to time while GoGetters are on the job. As a platform provider, it is our top priority to ensure that you are being compensated fairly due to unforeseen circumstances. 

What can I get compensation for?

• My Poster cancelled the Delivery job after I started it.
• My Poster cancelled the Helper job
• I travelled extra distance and want to seek compensation.
• I had to wait longer at the locations and want to seek compensation 
  
  

Compensation Process:

1. GoGetter reports the job and provides necessary evidence for investigation within 48 hours from the job completion date. (EXCEPT delivery job cancellation)
2. GoGet support team will investigate the request. The team will reach out to GoGetter to seek further clarification if required. 
3. GoGetter will be notified about the status of the compensation claim.
4. In the event that the compensation claim is successful, GoGet will follow up with the Poster to collect the due amount, and GoGetter will be paid via GoGet Admin Fee. The compensation amount will be added to GoGetter's current statement within 7 working days

Reasons Your Compensation Claim May be Rejected

1. Did not start job in the app before the job gets cancelled. (*Not applicable for Helper job)
   
2. Insufficient information, supporting documents or evidence: such as failure to provide required evidence such as proof of return, or no location data captured in GoGet system, which results in accurate decision cannot be made.
3. Report was filed via the GoGet app after 48 hours after the incident.
4. GoGetter filed under the wrong report reason. GoGetters are allowed to resubmit the report under the correct reason within 48 hours of the incident. 
5. Acting without acknowledgment from Poster: For example, when GoGetter arrives at the drop off point, the receiver is not around. Then GoGetter proceeds to return or deliver to the actual address or new location without seeking acknowledgment from the Poster. Exceptions are provided IF the Poster has given the instructions in the job note about any location-related issues. 
6. Job reported from External channels: for example, Facebook posts or Messenger, GoGet Helpline will not be accepted as a formal report for compensation.
7. Started the job without clarifications on the job scope.
8. Additional job issue(s) were created due to GoGetter’s actions: E.g. GoGetter is late to pick up because GoGetter was unable to navigate to the pickup location even though full address and information were given, GoGetter is unable to claim for 30 minutes delay. 
9. Job has existing issues caused by GoGetter violating GoGet's rules: for example, GoGetter requested the receiver to meet at the vehicle and refuse to help unload despite the parking option being selected. 
10. Other scenarios up to GoGet admin’s discretion.