Poster/Recipient Not Responsive

What do you need to do?

1. Try to contact them
   
   • Call and message through the GoGet app chat or WhatsApp.
     
     
   • Wait 15 minutes for a response.
     
     *The 15-minute guideline is an estimate; GoGetters may act at their discretion if waiting time isn’t suitable.
2. No response after 15 minutes?
   
   • At pickup location: Cancel the job under “Poster/Recipient Not Responsive” and report the job.
     
     
   • At delivery location: Follow return instructions from Poster. If Poster is also unresponsive, return the item to the pick-up location.

Further action?

1. Job cancellation: Cancel under “Poster/Recipient Not Responsive” if they remain unresponsive.
2. Reporting job for compensation:
   -If you waited over 15 minutes, report under Compensation > Extra waiting time
   -If the job is cancelled, report under Compensation > Job cancelled