Unable to Drop Off

If you are unable to complete a delivery due to unexpected issues, follow these steps:

What do you need to do?

1. Identify the issue
   
   • The delivery address is incorrect.
     
     
   • The recipient is unresponsive after 15 minutes.
     
     
   • The recipient requests a different delivery time or location.
     
     
   • The item is damaged and must be returned.
     
     
   • The job has been canceled by the Poster.
2. Take Action
   
   • If the recipient is unresponsive but the drop-off is possible:
     
     1. Notify the Poster.
        
        
     2. Report the delay in the app and request compensation for waiting time if the delay was more than 15 minutes.
   • If drop-off is not possible:
     
     1. Select "Unable to Deliver" in the app.
        
        
     2. Follow the instructions provided for next steps.

Further Action?

1. Return to Pick-Up Location or Redelivery
   •  If instructed, return the item to the original pick-up point or deliver it to a new address.